Shipping

Confirm delivery details before ordering

We want you to have clear information before making a purchase. Shipping destinations, delivery services, charges and processing arrangements may depend on the item, delivery address and current availability. Please review any shipping options displayed during checkout and contact customer care if the information you need is not shown.

No general delivery deadline is promised on this page. If you are shopping for a wedding, event or other fixed date, tell us your required date before placing an order and request confirmation of the available arrangements. Do not assume an item will arrive by an event date based only on its availability online.

Processing and transit

Order processing and carrier transit are separate stages. A submitted order does not by itself confirm dispatch. Any estimate provided for a particular order should be read with the applicable product and delivery details. Carrier delays, address issues and other circumstances may affect transit.

For an item with size or color options, make sure the correct combination is selected. Contact us before purchase if you need to confirm whether a particular option is available for dispatch or subject to a different arrangement.

Addresses and charges

Check the recipient name, street address, apartment or suite number, city, state, postal code and contact details carefully. If an address needs to be changed after ordering, contact us promptly. A change may not be possible once an order has progressed.

Where shipping charges are displayed at checkout, review them before submitting the order. If your destination is unavailable or no shipping option appears, contact us for assistance before proceeding. International availability, customs charges, taxes and import responsibilities must be confirmed for the destination; this page does not promise international delivery.

Tracking and delivery concerns

Use the Track Order page with your order details to check available order information. Tracking information, when available, may update after the carrier receives the parcel.

If a parcel appears delayed, damaged or missing, contact us with the order number and relevant details so the available next steps can be reviewed. Keep any packaging and photographs that may help describe a delivery issue. Do not send merchandise back without instructions.

Contact info@kellychasecouture.com or call +1 351-228-8512.