Returns & Exchanges

Check eligibility before you buy

Please contact customer care before purchasing to confirm the current return and exchange conditions for the specific item you are considering. Eligibility may depend on the product and the circumstances of the order. This page does not establish a universal return window, promise free returns or guarantee that every item can be exchanged.

Ask us to confirm any relevant deadline, condition requirements, exclusions, authorization process, return shipping responsibilities and refund arrangements before placing your order. Keep a copy of the information provided for your purchase.

Request assistance first

If you would like to request a return or exchange, contact us with your order number, the email address used at checkout, the product name and a brief explanation. Please wait for instructions before sending anything. The company mailing address is not automatically the correct return destination.

An inquiry or parcel sent without instructions does not itself establish return approval. If a return is authorized, follow the destination, packaging and service instructions provided for that order. Keep your shipping receipt and tracking details until the matter is resolved.

Condition and fit

Try on clothing carefully in a clean indoor environment. Preserve original labels, packaging and accessories while you decide whether an item is suitable. Avoid alterations, washing, fragrance, makeup transfer or other changes before discussing a possible return. These precautions help us assess the request; they do not independently create eligibility.

An exchange depends on the applicable conditions and the availability of the requested replacement. If you are unsure about measurements, contact us before ordering rather than relying on your usual size across different brands or styles.

Incorrect, damaged or faulty items

Inspect your order when it arrives. If you believe an item is incorrect, damaged or faulty, contact us promptly and describe the issue. Include photographs where useful and keep the item and packaging available for review. Do not attempt repairs or arrange a return before receiving guidance.

Approved refund methods, amounts and timing will be explained for the particular resolution. Delivery charges, return costs and other adjustments must be confirmed rather than assumed. Your bank or payment provider may have its own processing time after a refund is issued. Nothing on this page is intended to remove rights that cannot be excluded under applicable law.

Contact info@kellychasecouture.com or call +1 351-228-8512.