Accessibility

Our approach

We want people with different needs and ways of browsing to be able to explore Kelly Chase Couture and obtain help with shopping. Accessibility is an ongoing part of maintaining the website. This page is a point of contact and a description of assistance, rather than a claim of certification or a guarantee that every feature works equally well with every device.

You may use a keyboard, browser zoom, screen reader or other assistive technology to browse. Product information, menus, forms and shopping steps should communicate their purpose clearly. If an element prevents you from completing a task, please tell us what happened so that we can investigate and help you continue.

Request help

Contact us if you need assistance finding a product, understanding available size options, reading product information or navigating an order-related page. Explain what you are trying to do and the information you need. We will review the request and discuss the assistance available for that situation.

When reporting a barrier, include the page address, the feature involved and a brief description of the problem. If you are comfortable sharing them, your browser, device and assistive technology details can help reproduce the issue. Do not include account passwords or payment card information.

Shopping information

If a photograph is difficult to interpret or a product detail is unclear, ask for the available description or specification for that item. We cannot determine personal fit from a photograph alone; measurements and the exact product reference can help with a sizing inquiry.

If a form or account feature is inaccessible, contact customer care to discuss another way to obtain the information or assistance you need. Please avoid sending sensitive financial information by ordinary email. The available options depend on the task and the services currently supported.

External services and feedback

Some links lead to external platforms, including the social accounts listed on this website. Those platforms manage their own interfaces and accessibility features. If an external service creates a barrier to obtaining information from us, tell us what information you need so that we can consider another route.

We welcome specific feedback about navigation, text clarity, contrast, controls and purchasing tasks. Website updates can introduce new issues, so a previously reported or resolved feature may benefit from another report if the problem returns. No fixed response time is promised on this page, but your report can help us identify what needs attention.

Contact info@kellychasecouture.com or call +1 351-228-8512.